Cancellation & Refund Policy

Northeast Guide Service, LLC

Cancellation and Refund Policy

Northeast Guide Service reserves the right to change venue, times, river and cancel or postpone any program or trip due to weather, safety, snow storms, high water, low water, lightening, low participation numbers, safety considerations or any other foreseen or unforeseen act. 

If Northeast Guide Service cancels the program or trip, the participant is due a full refund.  If Northeast Guide Service postpones and changes the program or trip to another date and the participant cannot attend, the participants will receive a full refund, except for a 5% processing fee. 

A deposit of 50% of the program or trip fee is due upon registration to be confirmed as a participant.  This deposit is non-refundable unless Northeast Guide Service cancels or postpones the program or trip. 

The balance of the program or trip fee is due 30 days prior to the program or trip beginning, in addition to all waivers, participant, and medical forms required for the program or trip.  You can confirm your reservation within 30 days if space is available. Once a reservation is confirmed you cannot lower the number of participants in your reservation, but you may be able to add additional participants if space is available. If the participant cancels their reservation more than 30 days before the program or trip begins, they would receive a refund of all fees paid, except for the original 50% deposit and a 5% processing fee. If the participant cancels their reservation less than 30 days before the program or trip begins, they will not receive a refund.

NOTE: Trips do not wait for late arrivals - and late arrivals do not receive refunds or credits for future trips.

Participants will receive a copy of this Notice & Cancellation Policy and it is in effect with all program or trip participants, unless other payment, fee, and term arrangements have been made in writing. 

Northeast Guide Service, LLC

P.O. Box 498

Sebago, Maine 04029

Phone: 888-484-3317

Email: info@northeastguideservice.com